Your personal data belongs to you. This policy explains exactly what jililive collects, why we collect it, how we use it, and what rights you have over it — written plainly, without the usual legal fog.
Privacy at a Glance
Six things every jililive player should know about how their personal information is managed on the platform.
Jililive collects the minimum personal data required to operate your account, process payments, and comply with legal obligations. We don't collect data for the sake of it — every data point has a clear purpose.
Jililive does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data stays within the jililive ecosystem and is only shared where legally required or operationally necessary.
All data transmitted between your device and jililive is encrypted using industry-standard TLS protocols. Payment data processed through bKash, Nagad, and Rocket is handled through secure, certified payment gateways.
Jililive players have the right to access, correct, and request deletion of their personal data. You can also request a copy of everything we hold about you. Contact support to exercise any of these rights at any time.
Jililive retains personal data only for as long as necessary to fulfil the purposes it was collected for, or as required by applicable law. Account data is retained for a minimum of five years after account closure for regulatory compliance.
In the unlikely event of a data breach that affects your personal information, jililive will notify affected players promptly and take immediate steps to contain and investigate the incident. We don't hide security incidents.
Your Privacy Matters: This Privacy Policy applies to all personal data collected by jililive through our website, mobile application, and any related services. By using jililive, you agree to the practices described in this policy.
Jililive ("we", "us", "the Platform") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy explains how jililive collects, uses, stores, and protects your personal data when you register an account, make transactions, or interact with any part of the jililive platform.
We understand that privacy is important to players in Bangladesh. When you share your personal information with jililive, you're trusting us to handle it responsibly. That trust is something we take seriously, and this policy is our commitment to being transparent about exactly what we do with your data.
This policy should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which form part of your agreement with jililive.
Jililive collects personal data in the following categories. We only collect what is genuinely necessary for the purposes described in this policy.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account registration, age verification, KYC compliance |
| Contact Data | Mobile number, email address | Account communication, support, security alerts |
| Financial Data | bKash/Nagad/Rocket account numbers, transaction history | Payment processing, fraud prevention, withdrawal verification |
| Technical Data | IP address, device type, browser, operating system | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Games played, bet amounts, session duration, login times | Responsible gaming monitoring, platform improvement |
| Communications Data | Support chat logs, email correspondence | Customer service, dispute resolution, quality assurance |
Note: Jililive does not collect sensitive personal data such as biometric data, health information, or political opinions. We collect only what is needed to operate a safe and compliant gaming platform.
Jililive collects personal data through the following channels:
Most of the data jililive holds about you comes directly from you. This includes information you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in promotions and surveys.
When you use the jililive platform, we automatically collect certain technical and usage data. This includes your IP address, device identifiers, browser type, pages visited, games played, and session activity. This data is collected through server logs, cookies, and similar tracking technologies.
In some cases, jililive may receive data about you from third parties, including:
Any data received from third parties is handled in accordance with this Privacy Policy and applicable data protection laws.
Jililive uses your personal data for the following purposes, each of which has a clear legal basis:
We use your identity and contact data to create and manage your jililive account, verify your identity, process your login, and communicate important account-related information such as security alerts and policy updates.
Your financial data is used to process deposits and withdrawals through bKash, Nagad, and Rocket. We retain transaction records as required by financial regulations and for dispute resolution purposes.
Technical and usage data is analysed to detect and prevent fraudulent activity, money laundering, multiple account creation, and other prohibited conduct. This is a core part of keeping the jililive platform safe for all players.
Jililive uses your gameplay and transaction data to monitor for signs of problem gambling behaviour. This allows us to proactively offer responsible gaming tools and intervene where necessary to protect player wellbeing.
Aggregated and anonymised usage data helps us understand how players use jililive, which games are most popular, and where the platform experience can be improved. This data does not identify individual players.
Jililive is required by law to retain certain data for regulatory and compliance purposes. We process data as necessary to meet these obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
Marketing: Jililive may send you promotional communications about new games, bonuses, and platform features. You can opt out of marketing messages at any time by contacting support or using the unsubscribe link in any email we send you.
Jililive uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. Here is a breakdown of the types of cookies we use:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential | Required for login sessions, security, and core platform functionality | No — platform won't function without these |
| Functional | Remember your language, display preferences, and game settings | Yes — but some features may be affected |
| Analytics | Understand how players navigate the platform and which features are used most | Yes — via browser settings |
| Security | Detect suspicious activity, prevent fraud, and protect account integrity | No — required for platform security |
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect your experience on the jililive platform. Jililive does not use third-party advertising cookies or cross-site tracking technologies.
Jililive takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse:
While jililive takes every reasonable precaution to protect your data, no system is completely immune to security risks. In the event of a data breach that poses a risk to your rights and freedoms, jililive will notify affected players without undue delay and take immediate steps to contain the incident.
Your Role: Data security is a shared responsibility. Use a strong, unique password for your jililive account, enable two-factor authentication, and never share your login credentials with anyone.
Jililive retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
When data is no longer required, jililive securely deletes or anonymises it. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.
As a jililive player, you have the following rights over your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].
Request a copy of all personal data jililive holds about you. We will provide this within 30 days of your request.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to legal retention obligations.
Request that jililive limits how it uses your data in certain circumstances, such as while a dispute is being resolved.
Request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
Object to jililive processing your data for direct marketing purposes. We will stop immediately upon receiving your objection.
Response Time: Jililive will respond to all privacy rights requests within 30 days. In complex cases, we may extend this by a further 30 days, but we will always notify you if an extension is needed and explain why.
Jililive is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps designed to prevent minors from creating accounts.
If jililive becomes aware that personal data has been collected from a person under 18, we will immediately close the account, delete the data, and — where applicable — report the incident to relevant authorities. If you believe a minor has registered on jililive, please contact us immediately at [email protected].
Zero Tolerance: Underage gambling is illegal and harmful. Jililive has zero tolerance for minors using the platform. Parents and guardians are encouraged to use parental control software to prevent access to online gaming platforms.
Jililive may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised.
For material changes that significantly affect how we handle your personal data, jililive will notify registered players via email or in-platform notification before the changes take effect. We encourage you to review this policy periodically to stay informed about how jililive protects your privacy.
Your continued use of the jililive platform after any changes to this policy constitutes your acceptance of the updated terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or how jililive handles your personal data, please get in touch through the following channels:
For data access requests, deletion requests, or any other exercise of your privacy rights, please email us with the subject line "Privacy Request" and include your registered mobile number so we can locate your account securely.
Related Policies: This Privacy Policy works alongside our Terms and Conditions and Responsible Gaming policy. We recommend reading all three to fully understand your rights and obligations as a jililive player.